Dispute Resolution Policy
Model Citizen Operations LLC dba Model Citizen Creature Comforts
Purpose
This Dispute Resolution Policy aims to address and resolve any disputes that may arise
between Model Citizen Operations LLC and its customers concerning products and services
provided by Model Citizen Operations LLC. This policy applies solely to customer-related issues
and excludes employment, vendor, or third-party disputes.
Steps for Resolving Disputes
1. Initial Contact
If you have any concerns or issues with a product or service you have received from us, please
contact us directly at 855-626-1320 or via email at orders@modelcitizenbrands.com. We
encourage customers to bring any issues to our attention as soon as they arise so they can be
addressed promptly.
2. Review and Response
If applicable, Model Citizen Operations LLC will offer a resolution based on the nature of the
issue. Possible solutions may include a replacement, exchange, refund, or other compensation
in accordance with our Returns and Refund Policy.
3. Resolution Offer
Where appropriate, Model Citizen Operations LLC will offer a resolution to your dispute, which
may include a refund, exchange, or other compensatory measures, in accordance with our
Payment and Refund Policy. Please note that any resolution is subject to Model Citizen
Operations LLC’s final determination and applicable company policies.
4. Owner Review
If you are not satisfied with the proposed resolution, the matter will be escalated to the owner of
Model Citizen Operations LLC for further review. The owner will personally review your
concerns and provide a final internal decision. If you are still dissatisfied after this step, the
dispute may proceed to mediation or other external dispute resolution processes as outlined
below.
5. Mediation
If a dispute cannot be resolved internally, Model Citizen Operations LLC may suggest
non-binding mediation with an independent third party. Both parties must mutually agree to
mediation, and the costs associated will be shared equally unless otherwise agreed upon in
writing prior to mediation. Mediation will take place in the county of Oakland, Michigan unless
otherwise agreed.
6. Legal Resolution
In the unlikely event that the dispute cannot be resolved through the above steps, either party
may pursue legal resolution as permitted under the applicable laws of Oakland County,
Michigan, USA. Model Citizen Operations LLC follows the legal jurisdiction of Oakland County,
Michigan, USA.
7. Confidentiality
All disputes will be handled in a confidential manner. Both parties agree to refrain from
disclosing any details related to the dispute to any third party, except as required by law or as
necessary to resolve the dispute.
8. General Terms
This policy does not affect your statutory rights under applicable consumer protection laws.
Model Citizen Operations LLC remains committed to complying with all relevant laws and
regulations governing customer rights.